Walk With Me

Amazon’s global real estate team was rolling out multiple Salesforce solutions across three major regions—AMER, EMEA, and APAC—with fragmented QA efforts, no reusable templates, and inconsistent stakeholder alignment.

I led and conducted hands on manual testing for multiple Salesforce initiatives across facilities planning, vendor onboarding, and data insights. 

I built scalable manual test strategies, coached a team of 3 SDETs, and created reusable QA templates to drive consistency. I partnered across time zones, supported developers with shift-left practices, and documented every phase of testing—from backlog grooming to post-deployment validation.

Complex work becomes easier when people have clarity, useful resources, and support from one another.

Working across global teams reinforced something I still believe today: sharing knowledge, supporting one another, and helping people succeed makes the work stronger.

The American Red Cross was evolving its Salesforce environment and moving users to a new Lightning experience. Quality meant more than validating functionality—it also meant helping people understand and successfully adapt to change.

I led hands-on Salesforce quality efforts while also finding ways to make technology more approachable for both developers and users.

I developed and delivered a four-course QA training series for developers, covering the history and purpose of QA, quality in Agile, and retrospectives.

I also created a monthly Salesforce newsletter for approximately 100 users, combining practical tips and feature information with seasonal content, trivia, and recognition to make communication more engaging.

I discovered how much I enjoy teaching, simplifying, and helping people feel confident with something new.

The experience showed me that quality can take many forms. Sometimes it means finding a defect; other times it means sharing knowledge, building understanding, or helping people successfully navigate change.

The eCommerce division had inconsistent user experiences across global markets and four public-facing stores. The team needed to validate complex workflows involving Salesforce, DocuSign, and customer portals in a highly visible B2B/B2C environment.

I tested cross-country workflows and integrations, identified user pain points, and worked closely with business stakeholders to understand country-specific needs and clarify gaps.

I also raised usability concerns that improved adoption and used root-cause analysis to help reduce recurring issues across multiple markets.

Understanding the person and their context is just as important as understanding the process.

Working across global markets strengthened my ability to listen, ask thoughtful questions, recognize different needs, and advocate for experiences that make sense to the people using them.

The company was preparing to launch a major Salesforce FinancialForce automation initiative with limited UAT structure and more than 15 internal stakeholders who needed coordination and alignment.

I conducted hands-on integration testing and stepped up to coordinate the end-to-end UAT process—from defining real-world scenarios to guiding stakeholders through validation.

I translated business rules into practical test scenarios, validated critical financial workflows, and helped stakeholders understand what needed to be reviewed and why.

By identifying system issues before launch, I helped reduce post-launch defects by 75%.

Helping people navigate change requires more than a good process—it requires clarity, patience, and communication.

I saw firsthand how valuable it can be to guide people through something unfamiliar, answer questions, and help them feel confident in what they're doing.

The team was migrating to a Salesforce-based awards system used to manage agent eligibility and recognition, with complex data migration and business rules that needed to work accurately during rollout.

I worked closely with the product owner and business SMEs to understand workflows, validate data and award automation, and make sure the new system reflected real business needs.

I also supported demonstrations and approvals, collaborated with developers throughout delivery, and helped translate business expectations into clear, actionable feedback.

Good solutions start with understanding what matters to the people using them.

This experience taught me the value of bringing business and technology together—listening carefully, asking the right questions, and turning different perspectives into something a team can act on.