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Amazon’s global real estate team was rolling out multiple Salesforce solutions across three major regions—AMER, EMEA, and APAC—with fragmented QA efforts, no reusable templates, and inconsistent stakeholder alignment.

I led and conducted hands on manual testing for multiple Salesforce initiatives across facilities planning, vendor onboarding, and data insights. 

I built scalable manual test strategies, coached a team of 3 SDETs, and created reusable QA templates to drive consistency. I partnered across time zones, supported developers with shift-left practices, and documented every phase of testing—from backlog grooming to post-deployment validation.

Great QA at scale depends on clear expectations, reusable assets, and collaboration that bridges teams and time zones.

The team was focused on an initiative to convert their Salesforce Classic instance to Salesforce Lightning and lacked consistent UAT processes and automation buy-in.

I defined a regression test library and executed functional testing and UAT focused test scenarios across departments, authored test cases that mimic business-critical workflows, and used those to spark conversation around test automation. 

I created and ran a 4-part QA training series for developers, helping shift the team’s thinking left. I also built 10 Provar test scripts to demonstrate the value of automation in supporting future regression cycles.

QA builds credibility not just by finding defects—but by coaching teams toward quality ownership and scalable tools.

The eCommerce division had inconsistent user experiences across markets and four public-facing stores, and the QA team needed to validate workflows involving Salesforce, DocuSign, and portals in a high-visibility B2B/B2C setup.

I tested cross-country workflows and integrations across four stores, identified pain points, and clarified story gaps. I worked closely with business stakeholders to analyze country-specific rules and proactively raised usability issues that improved adoption. My root cause analysis reduced defect recurrence across multiple markets.

Testing across global markets isn’t just about covering the basics—it’s about identifying context, asking questions, and advocating for users.

The company was building and launching a $300K Salesforce FinancialForce automation project with limited UAT structure, and over 15 internal stakeholders who needed alignment.

In just 4 months, I solely conducted hands-on integration testing and stepped up to lead the end-to-end UAT process—from defining test scenarios to coordinating stakeholder reviews. 

I wrote test cases for billing logic, validated financial workflows using SOQL and Workbench, and ensured every business rule was reflected accurately in test conditions. 

By uncovering system misconfigurations early, I helped reduce post-launch defects by 75%.

Leading UAT is about more than testing—it’s about creating clarity, asking tough questions, and protecting revenue-critical processes.

The team was migrating to a Salesforce-based awards system to manage agent eligibility and recognition workflows—and needed detailed QA support during data migration and rollout.

I worked closely with the product owner, led and conducted testing for data accuracy via SQL, validation rules, and award automation logic. 

I worked directly with business SMEs to confirm workflows, supported demo approvals, and ensured the new system aligned with existing reporting needs. I also partnered with developers to streamline QA feedback during sprints.

Great QA is more than execution—it’s about stewarding the integrity of systems that matter to real users, especially in milestone moments.